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Wolf warrior diplomacy: Why we all need to change the way we look at China

Founded after the turmoil and devastation of the Second World War, as part of the initial United Nations response to immediate need, the Geneva-based organization and its many dedicated professionals
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Why your contact centre is the most essential ingredient in ensuring customer satisfaction

When most people hear the word call centre it immediately conjures up the dreaded telemarketing calls that arrive in the middle of your dinner time when overseas call centre agents
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Survival of the fittest – if you’re not at the table, you’re on the menu

It was Charles Darwin that said ‘It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.’  Today, as business
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Destination Louisiana: The historic Myrtles Plantation

Famed for its mystical and riveting history, this National Historic Register plantation home from circa 1796 represents antebellum splendour at its most striking. There are various legends surrounding the Myrtles
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Reframing political leadership: If you’re going on the attack, don’t be the victim

In recent Australian history we have seen the rise of our political leaders positioning themselves as victims. It provides an interesting insight into the psychological reaction to the pressure and
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How Google phasing out third party cookies will help build a more private web

Earlier this year, Google announced they would begin works to block third party cookies – which are used to track user activity and enable targeted advertising based on browsing habits
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